Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can request a full copy of our full complaints procedure by emailing our Client Care Partner Steve Evans at sevans@devonalds.co.uk or Devonalds, The Old Library 217 East Road Tylorstown Rhondda Cynon Taff CF43 3DA.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.

You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

Contact details for Legal Ombudsman:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm. Minicom: 0300 555 1777

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ